Delivery, exchange & return
What are the delivery terms in Metropolitan France?
For purchases over €100, we offer you a free delivery option in Metropolitan France to a Mondial Relay collection point with an estimated delivery time of 2 to 4 working days .
For purchases under €100, delivery to a Mondial Relay collection point costs €4.19.
In mainland France, home delivery costs €7.90 with an estimated delivery time of 2-4 working days .
The delivery costs are €12.00 for express delivery .
Orders placed Monday through Thursday will be shipped the next day.
For orders placed from Friday to Sunday evening or on public holidays, the order will be shipped the following business day.
Delivery times are the sole responsibility of the carriers. Mood Walk cannot be held liable in the event of non-compliance with delivery times.
What are the delivery terms for our sneakers in Europe?
Outside of mainland France, we offer delivery of our personalized sneakers and straps to Belgium, Switzerland and Luxembourg.
Home delivery of our vegan sneakers costs €12.90 for a delivery time of 2 to 8 days.
We will be happy to offer delivery of our personalized sneakers to other European countries soon.
Please do not hesitate to get back to us if you are interested by completing the contact form on our site or by sending us an email to contact@mood-walk.com.
How do exchanges and returns work?
You have 14 days to return your order to us free of charge from mainland France, Belgium or Luxembourg.
Your order must be returned in perfect condition in its original packaging (box intact).
Sneakers must be in their original condition and have been tried on indoors only . Be careful not to damage them while trying them on and not to get the inner and outer soles dirty.
Remember to package the products well so that they are not damaged during transport.
Be sure to put # in front of your order number so that it is recognized by our partner Sympl.
You can follow the steps and download your return label by clicking on this link: https://retour.sympl.fr .
If the size or color does not suit you, you can exchange a pair of Master Mind or Wild Walker sneakers for another size or another color of the same model, i.e. Master Mind or Wild Walker .
You can also exchange your Master Mind strap pairs for other Master Mind strap pairs .
Similarly, your pairs of Wild Walker straps can be exchanged for other pairs of Wild Walker straps . However, if you have changed the size of your Wild Walker sneakers, be sure to take the right size of straps . There are 3 sizes of straps for the Wild Walker model (small for sizes 35 to 38 inclusive, large for sizes 39 to 43 inclusive and extra large for sizes 44 to 47).
How long does it take to get my money back after a return?
Reimbursement will take place within 15 working days by re-crediting your bank card after checking that the item and its packaging are in good condition.
What is the deadline for making a return?
You have 14 days to return a product . This period begins from the date you receive your package.
Size and comfort
What size should we choose for our vegan sneakers?
Mood Walk vegan sneakers fit true to size. Take your usual size. If in doubt between 2 sizes , take the larger size to be more comfortable.
Do you have any plans to offer larger/smaller sneaker sizes?
We initially chose to specialize in women's sneakers . Our vegan sneaker models were initially available from 35 to 42.
We have had a lot of requests online and in store for a men's line of personalized sneakers which led us to offer larger sizes up to 47 for our best-selling Wild Walker sneaker model. It is available for men in 3 colors with other messages and colored straps without embroidery to change the look of your sneakers and match them to your outfits.
We are not considering launching children's sneakers in the short term, mainly for reasons of production costs which are too high and would not allow us to have an adequate price positioning for children's sneakers.
Is it possible to remove the insoles from our sneakers to insert orthopedic insoles?
Yes, our sneakers are designed to fit your feet. You can therefore remove the original insoles without difficulty and replace them with a specific insole that better suits your foot.
If my new vegan sneakers are slightly narrow, should I get new ones?
Our vegan sneakers are made of a corn-based bio-material that we have chosen for its ability to adapt to your foot. Your sneakers will therefore relax .
If you are a little tight at first, don't worry: your sneakers should quickly become more comfortable because unlike animal leather, corn is a flexible material. However, if you are really too tight, opt for the larger size by exchanging them.
Are our unisex vegan sneakers comfortable?
Our vegan sneakers for men and women are made from a bio-sourced material made from cereals : corn waste. Upcycled by our partner Coronet, "corn leather" is very similar in appearance to animal leather.
It stands out for its great flexibility . Thus, the Mood Walk vegan sneakers are particularly comfortable, adapting perfectly to your feet, to the point of becoming your favorite slippers .
To learn more about our materials, please visit the page dedicated to the eco-responsible materials that we use in the manufacture of our vegan sneakers.
Orders
What payment methods are accepted?
We offer you different payment methods to adapt to your preferences and ensure, whatever the payment method chosen, a completely secure, easy and fast transaction .
You can pay with a bank card from the Visa, Mastercard, CB and American Express networks . You can also opt for express payment with PayPal .
You can finally pay with Apple Pay .
Where to find your vegan sneakers in store?
We are present in Paris, Bordeaux, Boulogne, Arcachon, Quimper and Redon. You can try and adopt our eco-responsible sneakers at:
New Concept Store : 14, rue de l'Annonciation Paris 16th
Euridys Shoes and Leather Goods : 9B, rue Jehenne Arcachon
Little Green Cocoon : 52, rue des Remparts Bordeaux
Getaway: 12, rue Saint Mathieu Quimper
Beautiful Friend : 52, avenue Jean-Baptiste Clément, Boulogne Billancourt
Let's go Simone! 34, Grande Rue, Redon
To follow the news and be informed if we develop our distribution, follow us on social networks: @moodwalk_sneakers on Instagram or subscribe to our newsletter by sharing your email address with us.
About
What is the concept of Mood Walk sneakers?
Mood Walk aims to advance your ideas by wearing personalized sneakers that display messages that reflect you . We offer you the chance to get walking with customized sneakers that relay your commitments around gender equality, the planet or that send you good vibes to put you in a positive state of mind.
Our messages are always written in a positive, offbeat and caring tone . The most committed ones address important topics related to ecology, women's rights and empowerment or equal opportunities, but we do not want to be preachy or aggressive.
To allow you to say more things without having to invest in several pairs of personalized sneakers, we have adopted a design with removable straps on which the messages are embroidered.
So, you can adapt the messages of your vegan sneakers according to your mood and your desires. In order to personalize them, each pair of sneakers is sold with 2 pairs of straps which allows you to have when you wear them at least 2 choices (1 pair embroidered with a message and 1 plain neutral pair for the Wild Walker model and embroidered Mood Walk for the Master Mind model). You also have the possibility of acquiring other pairs of straps to vary your speech .
Messages are the main concept of our brand of customizable sneakers . However, we wanted, out of conviction and in line with the messages we broadcast, to make eco-responsible sneakers that respect artisans and the planet . Our vegan sneakers are made with low-carbon plant-based and recycled materials sourced in a short circuit. They are made in Portugal in a factory that ensures good working conditions for its artisans.
Finally, we wanted timeless women's sneakers with a white base, easy to wear with your entire wardrobe whether it's jeans, skirts, dresses or tailored pants. Our personalized women's sneakers will give you a trendy look while adapting to your personality .
Why call our custom sneaker brand “Mood Walk”?
We chose to call the brand Mood Walk because our personalized sneakers aim to give meaning to your day by displaying messages that adapt to your state of mind, your “mood ” on the day you wear them. The goal is to ensure true harmony between what you wear and what you feel , what you want to embody.
We are all plural, some days we may want to display a more committed message around ecology, another day to talk about the place of women or finally just to display a motivating and positive message.
We also offer you the possibility with our neutral or embroidered Mood Walk straps to not display any message on days when you want to be more discreet.
We combined the term “Mood” with the term “Walk” because the notion of movement , of getting going and moving your ideas forward is key to our brand of custom sneakers. Walking is conducive to reflection and makes us progress. We wanted custom shoes that inspire and motivate you as you walk.
The first two letters of these two words, the M and the W, have strongly inspired our visual identity, our graphic charter with our MW monogram, the design of our personalized sneakers and the name of our models: Master Mind and Wild Walker .
We also used them for our Meaning by Walking baseline which reflects our desire to give meaning to our steps with our personalized sneakers.
Finally, it is a reference to Michael Jackson's iconic step, the "moonwalk" or "backslide", a dance step that has become legendary.
Can we create our own messages to personalize our vegan sneakers?
You can choose from 12 messages to personalize your Master Mind sneakers and from around ten message options to customize your Wild Walker sneakers.
At the moment, it would be too complicated in terms of production and logistics to customize the messages by embroidering your own texts on demand. This requires another organization.
But we are studying the possibility of doing it later using embroidery or another technique.
Are Mood Walk vegan sneakers suitable for physical activity?
The Mood Walk unisex vegan sneakers are made from non-food corn waste.
Similar to leather, this material offers comfort, flexibility and robustness to your vegan sneakers: 3 essential criteria for feeling good in your sneakers.
However, our unisex vegan sneakers are not suitable for sports activities. In fact, we recommend that you opt for a pair of dedicated sports sneakers which will offer you better support and optimal cushioning during your practice.
Reserve your vegan women's sneakers for everyday use. They will accompany you on your long walks, to the office or to go out but are not designed to run a marathon.
Check out our blog where we bring you 5 trendy ways to wear your vegan sneakers for women .
The materials of our vegan sneakers
How is our corn-based “vegan leather” made, which is the main material of our vegan sneakers?
Made by our partner Coronet, our bio-material made from corn is a very attractive alternative to animal leather for making vegan and eco-responsible sneakers . We chose it because it has one of the highest proportions of renewable raw materials of plant origin: 78% .
Concretely, the material used in the making of our vegan sneakers is a polymer from bio-PU coated on a cotton canvas. This bio-PU is made from non-food corn transformed into polyols. Corn is indeed a substitute for petroleum-based materials. It makes it possible to produce biofuel and more generally tends to increasingly replace petroleum products.
Beyond the significant reduction in CO2 emissions that this material offers, it allows us to offer you flexible and comfortable vegan sneakers that slip on like slippers and which aesthetically have nothing to envy to leather sneakers.
Our material is PETA approved and therefore certified vegan.
Are the plant-based bio-materials called "vegan leather" used for our vegan sneakers environmentally friendly?
The plant-based bio-materials nicknamed "plant leather" chosen to make vegan sneakers deviate from traditional leathers because they are cruelty-free and allow a significant reduction in CO2 emissions . At a time when the textile industry is considered one of the most polluting, these innovative materials have a much better record.
The carbon footprint of animal leather includes a significant portion related to livestock farming. Livestock farming accounts for three-quarters of greenhouse gas emissions from agriculture , which is the third largest source of greenhouse gas emissions in France (19% of the total according to Citepa, the Interprofessional Technical Center for the Study of Atmospheric Pollution). Cattle release methane when ruminating, but this gas is extremely polluting; it has a warming potential 21 to 31 times higher than that of CO2 .
Pasture farming is less polluting than intensive farming because meadows and hedgerows store carbon, which offsets around 30% of the herds' GHG emissions.
Unfortunately, most of the leather comes from Asia and in particular from China, which alone represents 36% of global exports . The production of finished leather in France, at 7 million tonnes, is very insufficient to cover our needs.
Beyond breeding, leather tanning represents a real ecological issue . Tanning consists of transforming the skin to make it rot-proof. 95% of leather tanning is mineral and requires a very polluting chemical treatment mainly with chromium salts . This tanning method is the most widespread because it is much faster (8 to 12 hours compared to 48 to 72 hours for vegetable tanning) and less expensive. Chrome tanning is both very harmful to tannery workers who inhale heavy metals and to the rivers and soils into which the residues are dumped.
In addition to tanning and greenhouse gas emissions, livestock farming requires a significant amount of water and large spaces, which leads it to contribute to deforestation .
For all these reasons, we looked for an alternative to animal leather and chose to make vegan sneakers from a bio-material that contains a maximum of organic materials in order to have a better environmental balance and greater resistance than plastic synthetic leathers.
Can we call plant- and fruit-based alternatives to leather vegan leather or vegetable leather?
Let's go back to the definition of leather: leather is animal skin that has been transformed to become rot-proof. Vegan leather is therefore a misnomer.
Vegetable leather corresponds to a reality and in fact designates a type of tanning : vegetable tanning carried out on the transformed skin of an animal.
However, the term vegetable leather often misleads customers who think they are buying “leather” from plants and fruits.
The material we use for the exterior of our Mood Walk vegan sneakers is guaranteed to be free of animal materials and is composed of 78% organic materials, mainly cereals .
Are plant-based materials known as “vegan leather” sustainable?
The new innovative materials made from plant fibers , nicknamed "apple leather", "pineapple leather", "corn leather" or "grape leather" are durable and strong . Their longevity is said to be superior to plastic "synthetic leathers" which are less robust.
When carefully manufactured, these innovative bio-materials based on cereals or fruits have an appearance comparable to that of animal leather , it is difficult to differentiate them by eye or touch from traditional leather.
But they are characterized by greater flexibility which creates a real feeling of comfort for those who wear vegan sneakers made from plant materials .
What other materials are used in the making of our vegan sneakers?
In addition to the upper of the sneakers (the exterior), we also use corn to make the lining of our vegan sneakers . It is also made from bio-PU extracted from corn.
For the second main element of our unisex sneakers after the upper: the outsoles, we chose rubber that is mostly recycled rubber and locally sourced in Portugal .
The boxes of our vegan sneakers are made of recycled cardboard and the laces are made of cotton .
Do we use recycled materials for our vegan sneakers?
Yes, the soles of our vegan sneakers are mainly made from recycled rubber and our shoe boxes , like the envelopes of our straps, are made from recycled cardboard .
What are the labels of the materials used in the making of our eco-responsible sneakers?
The main material of our eco-responsible sneakers made from corn and which replaces leather is approved by PETA (People for the Ethical Treatment of Animals) and is guaranteed to be free of any animal substances.
The material used for the lining, which also contains corn, is labeled OEKO-TEX Confidence in Textile Standard 100, which ensures the non-toxicity of this material from Spain. The lining can be in direct contact with your skin, so it is important that it does not represent any danger to your health.
How to maintain our vegan sneakers?
Machine washing is not suitable for our vegan sneakers. This would damage the different materials that are assembled by hand and could cause the colors to fade.
To remove any stains, opt instead for a brush with a little Marseille soap . If you want more details, you can consult our article on the maintenance of vegan sneakers for women .
Ethical and supportive sneakers
Where are Mood Walk vegan sneakers made?
Mood Walk vegan sneakers are assembled in Portugal , north of Porto, in a family workshop that is very respectful of the working conditions of its experienced craftsmen and renowned for the care taken in finishing.
If you would like more details on the manufacturing conditions of our vegan sneakers, you can read our article on the behind the scenes of the manufacturing of our eco-responsible sneakers in Portugal.
Why don't we manufacture our men's and women's sneakers in France?
Unfortunately, we had to give up Made in France for our unisex sneakers because the cost would have been prohibitive and production capacities following several waves of relocation are limited in our country.
For a new brand without prior experience in the sector, it is very complicated to start manufacturing its sneakers in France.
But our goal being to offer eco-responsible sneakers, we headed to Portugal which is a good geographical compromise with laws protecting artisans and a guarantee of quality and durability of our vegan sneakers .
Why did we choose to financially support the association Toutes à l'école?
Sensitive to the cause of women , it was essential for us to offer ethical and supportive sneakers by supporting a cause that is close to our hearts.
We are convinced that girls' education is one of the keys to gender equality to enable women to be financially independent and to exercise the profession of their choice. In Cambodia, inequalities between girls and boys persist and have even been reinforced by the Covid 19 crisis.
Girls from disadvantaged families are at risk of dropping out of school early as they grow up to take on domestic chores or babysit their siblings. They are also at risk of early pregnancy, early marriage, and may be victims of domestic violence or human trafficking.
The association Toutes à l'École allows them to grow and build their future far from this precariousness.
Happy Chandara School has become a complete campus that supports girls until their first job with a nursery school, a primary school, a middle school, a high school, two boarding schools, a vocational training center, a medical-social center and even a permaculture school.
More and more students are entering university and are obtaining excellent results, including a 100% success rate in the baccalaureate, which is 34 points more than the national average.
This is why for each pair of Mood Walk sneakers purchased, we donate €2 to the association with an even more significant contribution during special operations.
If you would like more details, you can consult our article on Toutes à l'école: the association which helps girls to control their destiny .
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